Returns & refunds

Damaged, faulty or wrong items

If your order arrives damaged, or you received the wrong item, contact us within 7 days of delivery with your order number and a photo. We will send a replacement or give you a full refund for that item, including the shipping you paid for it. You do not need to send it back unless we ask.

Unopened items

Changed your mind? You can return unopened, unused items in their original sealed packaging within 30 days of delivery.

• Because tea is a food product, we cannot accept returns of opened packages, for hygiene and safety reasons.
• Return shipping for change-of-mind returns is paid by the customer, and the original shipping cost is not refunded.
• We recommend a trackable shipping method, as we cannot refund parcels that do not reach us.

Cancelling an order

If your order has not shipped yet, contact us and we will cancel it and refund the full amount, shipping included.

How to request a return

1. Contact us with your order number and the items you would like to return (and a photo, if damaged).
2. We reply within 1–2 business days with the return address and instructions.
3. Once the items arrive and we have checked them, we issue your refund.

Refunds

Refunds go back to the original payment method. After we issue a refund, it usually takes 5–10 business days for it to appear on your statement, depending on your bank. We email you when the refund has been issued.

This policy does not affect any rights you have under the consumer protection laws of your province.