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Shipping & delivery
We ship across Canada from Toronto.
Last updated November 9, 2026
Shipping rates
| Option | Cost | Estimated delivery |
|---|---|---|
| Standard shipping | $12.00 | — |
Free shipping on orders of $50.00 or more (before tax).
You choose your shipping option at checkout, and the exact cost is shown before you pay. We currently ship to addresses in Canada only.
Delivery times
We pack orders within 1–2 business days of payment (not counting weekends and holidays). Delivery time then depends on the shipping option and how far you are from Toronto. Estimates are shown above and at checkout; they are not guaranteed, especially during holidays or bad weather.
Tracking your order
When your order ships, we email you, and the tracking number appears in your account if you were signed in when you ordered.
Delivery problems
- Damaged or wrong item: contact us within 7 days of delivery with your order number and a photo, and we will send a replacement or refund. See Returns & refunds.
- Parcel not arrived: if your tracking has not moved for several days, or it shows delivered but you cannot find it, contact us and we will look into it with the carrier.
- Wrong address: please check your address at checkout. If you spot a mistake, contact us right away; we can change it only before the order ships.
Frequently asked questions
Which payment methods do you accept?
Major credit and debit cards, plus Apple Pay and Google Pay on supported devices. Payments are processed securely by Stripe; we never see or store your full card number.
Are prices in Canadian dollars? What about tax?
All prices are in Canadian dollars. Tea is generally a zero-rated basic grocery in Canada, so no GST/HST is normally charged on it. If any tax does apply to your order, it is shown at checkout before you pay.
Do I need an account to order?
No. You can check out as a guest. If you sign in with Google before checking out, your orders and tracking appear in your account.
Which teas are caffeine-free?
Herbal and fruit infusions without tea leaves are naturally caffeine-free. Use the caffeine-free filter in the catalog.
Do you sell gift sets?
Yes: assortment boxes with several flavours make lovely gifts. See assortments & gift sets.
Can I change or cancel my order?
Contact us as soon as possible. If your order has not shipped yet, we can change or cancel it and refund you in full.
Do you ship outside Canada?
Not at the moment. We ship to Canadian addresses only.